Refund & Return Policy – KIKXO

At KIKXO, customer satisfaction is our top priority. We make sure every pair is carefully checked before shipping. However, if you face any issues, please read our refund & return policy below:

Eligibility for Refunds/Returns

• You can request a return or exchange within 3 days of receiving your order
  
• The product must be in the same condition as delivered (unused, unworn, and with all tags/packaging intact).
  
• Refunds/returns are not accepted if the product has been used, damaged, or altered by the customer.
  

Non-Refundable Cases

• Wrong shoe size ordered by the customer.
  
• Minor differences in color/appearance due to lighting or display.
  
• Items bought on sale/discount are not eligible for refund, only exchange (if available).

Refund Process

• Once we receive and inspect the returned product, we will notify you of the approval/rejection.
  
• Approved refunds will be processed within 5–7 working days via bank transfer or the original payment method.
  
• Shipping charges (if any in special cases) are non-refundable.

Exchanges

• Exchange is possible if the requested size/product is available in stock.
  
• If not, you may choose a refund or store credit.

How to Request a Refund/Return

To start a return or refund, contact us at:

📧 Email: kikxoshopify@gmail.com

📞 Phone: 0301-0005354